Ethics

“Provide Excellence in Automotive Service”

Deliver outstanding service by treating our customers, as we would like to be treated ourselves.
Build partnerships with our suppliers and colleagues based on fairness and trust.
Pursue profit – but never at the expense of quality or service
Eliminate waste and reduce inefficiencies in order to provide maximum value to our customers.
Be responsible citizens in the community we serve.
Most of all, we are committed to working together with uncompromising ethics and integrity.

(Principles support our mission and commitments by defining how we should act as individuals)
Strive for excellence – deliver your best.
Put your customer first. Know your customers, understand their needs, and surpass their expectations.
Be passionate about what you do! Enthusiasm and energy are contagious.
Never stop caring. Show concern and respect for every individual, regardless of their position.
Understand your role in the big picture. We’re all part of a larger whole.
Communicate! Voice your ideas, share your concerns, pass on what you know, and be honest.
Be a team player. We’re stronger when we work together.
Listen when others speak. Good ideas can come from anyone.
Be flexible. Success depends upon a willingness to adapt when situations
Pay attention to details – little things do make a difference.
Solve the real problem, don’t treat the symptom.
Spread the good news. Let others know when they’ve done a good job.
Smile…and have fun!